C63 Resentment

"First off, this document feels really poorly done. You can tell the person who wrote it didn't put much effort into it."

"Why do you say that?"

"The plan in the first part is decent, but if you look at the whole document, the sections on sales and production have way too many errors."

"Aren't we supposed to be focused on providing the ultimate experience for our customers?" Shu Ann countered